Waitrose Delivery Online Shopping
Historically, grocers have struggled to turn a profit when delivering online orders, but new research from Atrato Capital suggests the pandemic-driven boom has allowed supermarkets to turn a profit for the first time in nearly 20 years. Click here to sign up to Charged free daily email newsletter
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READ MORE: Waitrose to launch 5000 new products as Ocado swaps to M&S Waitrose is piling investment into new initiatives in the hopes that its online customers will stay instead of jumping ship to its upmarket rival, announcing plans to launch 5000 new products last month. "September offers the single biggest growth opportunity for our business and we're investing heavily to achieve it, " Waitrose digital director Ben Stimson said. "We're not starting from scratch – is growing significantly ahead of the market and we already deliver to tens of thousands of customers each week, added to the millions who visit our shops. "We have robust plans in place to extend our reach ahead of September. We have significant investment planned for the coming months across our infrastructure, website and service – creating more delivery slots and employing a fleet of new drivers. "And adding online capability to these 24 more of our shops will mean we can reach even more of the country – we already deliver to 84% of UK postcodes and this is growing all the time.
Waitrose has reintroduced its plastic bag recycling scheme for customers receiving online deliveries. The supermarket paused the initiative during coronavirus pandemic, but has now brought it back to enable… View Article FOOD & DRINK 17 August, 2020 | by The Retail Bulletin Waitrose has reintroduced its plastic bag recycling scheme for customers receiving online deliveries. The supermarket paused the initiative during coronavirus pandemic, but has now brought it back to enable customers to pass used bags to their delivery driver. Customers taking advantage of the service will be asked to leave the carrier bags outside of their homes so that drivers can collect them whilst maintaining social distancing. The bags will then be stored in a dedicated area within delivery vans. The service will be available in all areas where the retailer makes online deliveries, which is nearly 90% of UK postcodes. George Leicester-Thackara, head of corporate responsibility at the John Lewis Partnership, said "During lockdown, we temporarily stopped recycling bags for online deliveries to keep our drivers and customers safe.
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Waitrose delivery online shopping apps
Late last month, the supermarket announced it was creating up to 400 new store roles to handle Deliveroo orders following a significant expansion of its partnership with the delivery platform. Over the past 12 months retailers have been cautiously changing their fee structure. Tesco introduced a flat £4. 50 delivery charge last summer, Asda raised its delivery charge ceiling from £6 to £7, and Sainsbury's increased its cheapest one-hour slot charge from 50p to £2 while also lowering the maximum charge ceiling. Last week, Waitrose's former partner Ocado was revealed to be offering lapsed customers free delivery slots, in the face of slowing growth of its market share. Of the major grocery retailers, it is understood to now only be Iceland that still offers free delivery, on all orders over £35.
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READ MORE: Online grocery is now as profitable as in-store shopping for the first time A spokesperson continued: " is the only grocery retailer not to currently charge for our online deliveries, absorbing the cost into our shop operations. So a charge will not only bring us in line with the rest of the market but will also mean we can continue to offer the best levels of customer service". It comes just days after Waitrose announced that it was scrapping its 'Rapid' two-hour delivery service so it can "focus solely on (its) Deliveroo partnership". Rapid was originally launched across eight London postcodes to offer customers delivery of up to 25 items in 120 minutes, for a flat rate of £5. While it has continued to expand Rapid's reach since its launch three years ago, Waitrose partnership with Deliveroo can now offer a faster, cheaper and more widely available service rendering its own brand offering largely redundant. Last week, Deliveroo and Waitrose announced a new two-year partnership which will see them quadruple the number of stores offering rapid delivery to 110, giving around 13 million customers access to Waitrose goods via Deliveroo.
